DCGBS

Privacy Policy

Last Updated: 25th November 2025

At Don & Company Global Business Solutions LLC (“DCGBS”, “we”, “our”, “us”), we are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have regarding your information.

This Privacy Policy applies to all users of donandcompany.com, our mobile or digital platforms, CRM systems, communication channels (including WhatsApp, email, and web forms), and any services provided through or in connection with DCGBS.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with better services, improve user experience, and meet legal and compliance requirements.

1.1 Information You Provide Directly

  • Full Name
  • Email Address
  • Phone Number / WhatsApp Number
  • Company Name (if applicable)
  • Inquiry Details (service interest, setup requirements, tax info, etc.)
  • Documents shared for service processing (passport copies, trade licenses, corporate documents)
  • Any other information provided through forms, email, WhatsApp, or telephone communication

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP Address
  • Browser Type and Device Information
  • Pages Visited
  • Time/Date of Visit
  • Clickstream Data
  • Cookies and Tracking Technologies

1.3 Information from Third Parties

We may receive information from:

  • Free Zones and Government Portals (UAE)
  • Payment Processors
  • Financial Institutions (for bank account opening assistance)
  • Advertising Channels (Meta Ads, Google Ads, LinkedIn, TikTok)

2. How We Use Your Information

We use your data to:

Service Delivery

  • Process your business setup inquiry
  • Support Golden Visa, Corporate Tax, VAT, AML, and other services
  • Assist in opening bank accounts
  • Prepare quotations, proposals, and documentation

Communication

  • Respond to inquiries
  • Send service updates
  • Provide reminders, alerts, and follow-up messages
  • Send newsletters or marketing updates (with consent)

Improvements & Analytics

  • Enhance website performance
  • Analyse user activity
  • Improve marketing and customer experience

Legal & Compliance

  • Prevent fraud
  • Meet free zone and UAE government regulatory requirements
  • Comply with AML/KYC checks where applicable

We do not sell your personal data to any third party.

3. Legal Basis for Processing Your Data

Depending on your region, we may process your data under:

UAE Data Protection Requirements

  • Consent
  • Legitimate Interest
  • Contractual Necessity
  • Legal Obligation

GDPR (EU) & UK DPA 2018

  • You explicitly consent
  • The data is necessary for service performance
  • We have legal/regulatory requirements
  • Legitimate interest (e.g., website analytics, client communication)

4. Sharing & Disclosure

We may share your information only when necessary:

4.1 Internal Use

  • DCGBS employees
  • Partner consultants
  • Support teams

4.2 External / Third Parties

Only when required to complete your requested service:

  • UAE Free Zones & Government Entities
  • Banks for account opening assistance
  • Trusted service partners (IT, hosting, CRM providers)
  • Legal or regulatory authorities when required by law

4.3 Business Transfers

In case of a merger, acquisition, or restructuring, information may be transferred safely and securely.

We never sell personal data or share it with advertisers.

5. International Data Transfers

Your data may be stored or processed outside the UAE.
Where this occurs, we ensure adequate security and compliance (including Standard Contractual Clauses where applicable).

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide services
  • Meet UAE regulatory requirements
  • Maintain business records
  • Resolve disputes
  • Prevent fraud

Retention depends on the nature of service and applicable laws.

7. Data Security

We implement strict administrative, technical, and physical safeguards to protect your data, including:

  • Encrypted storage
  • Access control
  • Secure servers
  • Threat monitoring
  • Regular audits

We cannot guarantee 100% security of online transmissions, but we take all reasonable steps to protect your data.

8. Your Rights

Depending on local laws (UAE / GDPR / UK), you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Restrict processing

To exercise any of these rights, contact us at:
📧 sales@donandcompany.com

We may require proof of identity to protect your information.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website experience.

Cookies may be used for:

  • Analytics
  • Preferences
  • Website performance
  • Advertising tracking

You may disable cookies in your browser settings.
For more details, refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18.
If you believe a minor has submitted information, contact us immediately for removal.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review the policy regularly.

13. Contact Us

For queries about this Privacy Policy or your data:

📧 sales@donandcompany.com
🌐 www.donandcompany.com
📍 Dubai, United Arab Emirates

© 2026. All Rights Reserved by Don & Company Global Business Solutions LLC, Dubai